Refund Policy
Last updated: August 17, 2026
At Kodevio LLC, we are committed to delivering high-quality IT services and solutions. This Refund Policy explains when and how you may request a refund for the services and products purchased from us. Please read it carefully before engaging our services.
1. General Policy
Refunds are issued at the sole discretion of Kodevio LLC and are evaluated on a case-by-case basis. We strive to resolve any concerns through service correction, credit, or refund, depending on the nature of the issue and the terms of the applicable service agreement.
2. Eligibility for Refunds
You may be eligible for a refund if:
- The service was not delivered substantially as described in the signed statement of work or service agreement.
- A recurring subscription was charged in error or after proper cancellation in accordance with our cancellation terms.
- A documented technical failure on our side prevented delivery of a paid deliverable.
- The refund request is made within the time limits specified below and supported by reasonable evidence.
3. Non-Refundable Items
The following are generally not eligible for refunds:
- Services already rendered, accepted, or put into production by the client.
- Third-party software licenses, hosting fees, domain registrations, or other pass-through expenses already incurred.
- Projects cancelled by the client after work has commenced, beyond any deposit or non-refundable fee stated in the agreement.
- Change-of-mind refunds for custom work prepared specifically for the client.
4. Subscription Services
For managed IT services, support retainers, and other recurring subscriptions, refunds are typically limited to the current billing period and only apply to unused whole months or periods after a valid cancellation request is received. Annual prepayments may be refunded on a pro-rata basis for unused months, subject to any minimum commitment or discount reversal specified in the agreement.
5. One-Time Projects
For fixed-scope development, consulting, or implementation projects, refunds are governed by the milestones and payment schedule in the statement of work. If a milestone is disputed, we will first attempt to remedy the deliverable. If remediation is not possible, a partial refund for the affected milestone may be issued.
6. Requesting a Refund
To request a refund, please contact us in writing at the email address below within 30 days of the charge or delivery date. Your request should include your account information, invoice number, a description of the issue, and any supporting documentation. We aim to respond to all refund requests within 10 business days.
7. Refund Method and Timing
Approved refunds will be issued to the original payment method unless otherwise agreed. Processing times may vary depending on the payment provider and can take up to 14 business days to appear on your statement. Kodevio LLC is not responsible for delays caused by banks or payment processors.
8. Disputes and Chargebacks
We encourage clients to contact us directly before initiating a chargeback or payment dispute. Chargebacks made in bad faith or without first attempting resolution may result in suspension of services and recovery of associated fees.
9. Changes to This Policy
Kodevio LLC reserves the right to update this Refund Policy at any time. Material changes will be posted on this page with a revised “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Refund Policy, please contact us:
Kodevio LLC
Email: help@kodevio.org
Website: www.kodevio.org